Contact us by telephone

What to have ready when you call

1. Where the problem is: which floor, which fixture, which wall.
2. Is water still flowing, and have you managed to close the main?
3. The year the building went up, or a good guess.
4. Any photos you could text once we are talking.

If water is coming through a ceiling or pouring out of a pipe, shut the main valve first, then call. A smell of gas means out of the house first, then a call to Enbridge or 911 from the sidewalk.

Once the call ends

If the job needs a visit, we give you a time and the van heads your way with the parts the call suggested: a flapper and fill valve for a running toilet, a cable machine and camera for a backed-up floor drain, couplings and pipe for a split line, a pump for a dead sump. On arrival the plumber inspects, talks you through the fault and names a firm price before any wrench turns.

For jobs that need planning, such as a backwater valve, a basement bathroom, a full repipe or a commercial shutdown, the first visit is a look-and-measure. We camera the drain, check where the main runs and where the slab would be cut, then talk through the steps, the permit if one is needed and how long water will be off.

Areas we answer for

Milton from Old Milton and Dorset Park to Hawthorne Village, Dempsey, Harrison, Ford and Cobban; the countryside of Campbellville, Moffat, Brookville and Nassagaweya; and nearby Georgetown, Acton, Glen Williams, Norval, north Oakville, Alton Village, Kilbride and Meadowvale.

Why there is no form here

A contact form turns a flooding basement into a waiting game. A phone call gets you an answer in minutes, and often a few instructions that stop the damage before we arrive. Should the line go to voicemail during a rush, say who you are, which street, and what is leaking, and we ring straight back.